Last updated: 30-10-2022, 17:00 GMT +1
Privacy policies are boring, complicated, legal mumbo jumbo, so let's start with a quick
Tracking & cookies
We use functional cookies for platform-related things, like keeping you signed in
We use Plausible for all visitor tracking -
ensures privacy and uses no cookies (for private users, not organizations)
Occasional use of Hotjar to better understand
our user's behavior - leaves cookies
We have the Facebook tracker active on our pages (for private users, not
organizations) - this may result in 3D print related ads on Facebook - leaves cookies
Our live chat, Crisp also leaves cookies so we can
identify who we're chatting with
- We don't sell the data we collect on you, but do share some data for internal
use with third party software
- We may use your name, email, phone number and address for internal accounting
- We try to only collect what's required to make the platform work for you
- Your password is encrypted and stored in a safe database hosted in the
- Only you can access your files and camera feed - while it's on our servers, we don't
have tools allowing us to view either
- We don't collect any sensitive personal information, only the personal information we must, like;
name, email, phone if you wish to get SMS notifications and address on purchase
- You can always ask us to delete the data we have on you
- You can also always ask for us to give you the data we have on you
At SimplyPrint, we aim to only collect the minimum required data on our users. This means, we only ask for our user’s
phone number, if they want a text message when their print is finished and we only ask for their address when
required for invoicing.
we use it and what rights you have regarding your data.
What data do we collect?
Our company collects the following data:
Personal identification information; first name, last name, email address and optionally phone
number and address upon paid subscription
Company details for our Enterprise subscription; company name, email, country and timezone, address
and billing address, possibly phone number, full name of att. person, company VAT number, possibly EAN number in
User info; on each user, other than the mentioned personal identification infromation above, we
store info about login sessions and the IP address of those sessions, as well as which pages within SimplyPrint
the user visited the given session, and how long the session was. An action log of every action the user makes
within the SimplyPrint platform (like starting a print, cancelling etc.), with the IP and possibly
country, city and region of the action. This is
done to help the user undo their actions, and for organizational profiles to see which user did what. The user’s
password is also stored in our databases, encrypted.
User files & folders; full file content, file name and extension, date uploaded and name of folders
Printers; local IP of the machine powering the printer (most likely Raspberry Pi), (private network
IP), SSID (network name) of the printer’s network, machine hostname, machine MAC address,
if Raspberry Pi; model of the Raspberry Pi, API key of the locally installed OctoPrint, list of OctoPrint
plugins installed and possible “ABL” probe mesh data (auto bed leveling data provided by the
printer). Pending printers (that are not yet set up) provide us with the printer’s public
IP address, which is used to pair the user with their printer. If enabled by the user, the printer’s
downtime (lost internet connection) is logged with start and end date of downtime
Print jobs; each print a printer that is connected to SimplyPrint starts, is logged; whether it’s
started via. SimplyPrint or any other way (SD card, OctoPrint etc.),
as long as the Raspberry Pi / machine running SimplyPrint is connected to the printer.
For each print job we collect; date of start and finish, amount of times print was paused,
if the print finished, failed or was cancelled, percentage reached, time left of print, ID of user that prints,
filament usage (either calculated via. SimplyPrint, or provided by OctoPrint),
local name of the printed file, slicer used (when printed through SimplyPrint & analyzed),
and longitude latitude coordinates where the print was started, with 10-200 kilometer+ buffer, provided from the
machine’s IP address, gotten from https://geoplugin.com/
coordinates are only used internally
Livestream & camera; when using a camera on the machine running SimplyPrint, the user has the option
to stream the camera feed to SimplyPrint.
This is done by the machine taking a picture, and sending the image file to SimplyPrint’s servers in a
secure request. The image is then stored for as little as 10 seconds, before it’s permanently removed.
We only store pictures up to 7 days, and the pictures can only be accessed by the account that owns the printer
which the picture is from
How do we use your data?
Our company collects your data so we can;
- Process possible orders
- Manage your account
- Gather data on general user behavior, guiding us to improve our software
- Send emails, print notifications and special offers
How do we store your data?
Our company securely stores your data at a DigitalOcean datacenter in Frankfurt, Germany. This datacenter is located
within the EU and is fully GDPR compliant.
If you wish to learn more about how we handle security at SimplyPrint, you can read our Security Overview by
clicking the button below.
Here we go more in-depth regarding what measures we take to keep your data safe, and providing a deeper look into
the different third party providers we use for our web services.
This document also digs into the security of the local SimplyPrint setup, on Raspberry Pi's / other machines and
what websites & ports that will be requested from within your local network.
Read the SimplyPrint
DPA (Data Processing Agreement)
If you, as an enterprise customer of SimplyPrint and or a company, school, institution or government,
SimplyPrint offers a custom Data Processing Agreement between you and SimplyPrint. This agreement is a legal
document with digital signatures.
This agreement can be requested by writing to [email protected] - we
aim to respond within 24 hours.
Your data & third parties
We use the following third party software, which may collect your data.
We never sell your data to third parties, and we only use third party software that is GDPR compliant.
Plausible: we use the the privacy-friendly EU-hosted GDPR-compliant analytics tool Plausible to gather
data on general user behavior, guiding us to improve our software.
We do not share any of your data with Plausible - all data they have is page visit statistics that they gather
Crisp: we use the live-chat platform Crisp to provide our users with live support. Crisp is GDPR
compliant and all their data is safely stored in Europe.
We share the following of your information with Crisp, for our own internal use only; Your name, email
address, phone number, ID of your SimplyPrint profile.
This data is only for our own internal use, and is not used by Crisp. Crisp may store a cookie on your device,
which is used to identify you as a user.
Hotjar: we make occasional use of the analytics tool Hotjar to gather data on general user behavior,
guiding us to improve our software.
This data is only used internally, and is not shared any third parties - all data they have is page visit
statistics that they gather themselves;
we do not share any of your details with Hotjar. Your data is stored in the EU. Hotjar may store a cookie on
GatewayAPI: we use the SMS gateway GatewayAPI to send SMS notifications to our users if the user
has requested SMS notifications for a print - we never send automatic SMS messages without the user's consent.
GatewayAPI is GDPR compliant and all their data is safely stored in Europe.
We share the following information with GatewayAPI, for our own internal use only; Your phone number and the
contents of the text message (which may include your name).
Sentry: we use the error tracking tool Sentry to track errors in our software.
The Sentry error tracking is present on our website, in our slicer, in our mobile app and in our printer
software that lies on your machine or Raspberry Pi.
We share the following information with Sentry, for our own internal use only; your user ID.
Sentry may collect your IP address, name of browser and name of operating system, to help us track where the
errors are happening.
ZeptoMail: we use the email marketing tool ZeptoMail to send emails to our users. This is only done when
the user has requested to receive emails from us (print notifications),
or if the user is subscribed to our newsletter. We share the following information with ZeptoMail, for our own
internal use only; Your email address, name and ID of your SimplyPrint profile.
Dinero: we use the accounting software Dinero to manage our finances. We share the following information
with Dinero, for our own internal use only; Your name, email address, phone number, ID of your SimplyPrint
profile & invoicing address.
Dinero is a danish company and is GDPR compliant.
in Danish) to learn more.
Stripe: we use the payment processor Stripe to process payments.
We share the following information with Stripe; Your name, email address, ID of your SimplyPrint profile &
Stripe collects your payment information, such as your credit card number, and is responsible for processing
your payment - SimplyPrint never sees nor stores your payment information.
geoPlugin: we use the service geoPlugin to determine the location of your printer.
We share the following information with geoPlugin; Your IP address. geoPlugin is GDPR compliant and
doesn't share your IP address with any third parties.
Hubspot: we use the marketing tool Hubspot to manage our customer relations.
We share the following information with Hubspot, for our own internal use only; Your name, email address,
phone number, country, ID of your SimplyPrint profile & invoicing address.
What are your data protection rights?
Our company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled
to the following;
The right to access - You have the right to request SimplyPrint for copies of your personal data.
The right to rectification - You have the right to request that SimplyPrint correct any information you
believe to be inaccurate. You also have the right to request SimplyPrint to complete information you believe is
The right to erasure - You have the right to request that SimplyPrint erase your personal data, under certain
The right to restrict processing - You have the right to request that SimplyPrint restrict the processing of
your personal data, under certain conditions.
The right to data portability - You have the right to request that SimplyPrint transfer the data that we have
collected to another organization, or directly to you, under certain conditions.
If you make a request, we have 2 weeks to respond to you. If you would like to exercise any of these rights, please
contact us at our email; [email protected].
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior
information. When you visit our website, we may collect information from you automatically through cookies or
similar technology. For further information, visit allaboutcookies.org.
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses;
Functionality - our company uses these cookies so that we recognize you on our website and remember your
previously selected preferences. These could include what language you prefer and location you are in. A mix of
first-party and third-party cookies are used
Advertising - our company uses these cookies to collect information about your visit to our website, the
content you viewed, the links you followed and information about your browser, device, and your IP address.
Our company does not share any information we collect with third parties, but the information collected
by third parties like Facebook is stored with the respective party.
This means that when you visit another wbsite, you may be shown advertising based on your browsing patterns on
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your
browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
How to contact us
exercise one of your data protection rights, please do not hesitate to contact us at [email protected]
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that our company has not addressed your concern in a
satisfactory manner, you may contact the Information Commissioner’s office.