SimplyPrint Legal Documents

SimplyPrint privacy policy

Last updated: 30-10-2022, 17:00 GMT +1

Privacy policies are boring, complicated, legal mumbo jumbo, so let's start with a quick overview.

Tracking & cookies

  • We use functional cookies for platform-related things, like keeping you signed in
  • We use Plausible for all visitor tracking - ensures privacy and uses no cookies (for private users, not organizations)
  • Occasional use of Hotjar to better understand our user's behavior - leaves cookies
  • We have the Facebook tracker active on our pages (for private users, not organizations) - this may result in 3D print related ads on Facebook - leaves cookies
  • Our live chat, Crisp also leaves cookies so we can identify who we're chatting with

Your data

  • We don't sell the data we collect on you, but do share some data for internal use with third party software
  • We may use your name, email, phone number and address for internal accounting purposes
  • We try to only collect what's required to make the platform work for you
  • Your password is encrypted and stored in a safe database hosted in the European Union
  • Only you can access your files and camera feed - while it's on our servers, we don't have tools allowing us to view either
  • We don't collect any sensitive personal information, only the personal information we must, like; name, email, phone if you wish to get SMS notifications and address on purchase

Your rights

  • You can always ask us to delete the data we have on you
  • You can also always ask for us to give you the data we have on you

At SimplyPrint, we aim to only collect the minimum required data on our users. This means, we only ask for our user’s phone number, if they want a text message when their print is finished and we only ask for their address when required for invoicing. We wish to be fully transparent in how we use your data. This privacy policy will explain what data we collect, how we use it and what rights you have regarding your data.

What data do we collect?

Our company collects the following data:

How do we use your data?

Our company collects your data so we can;

How do we store your data?

Our company securely stores your data at a DigitalOcean datacenter in Frankfurt, Germany. This datacenter is located within the EU and is fully GDPR compliant.

If you wish to learn more about how we handle security at SimplyPrint, you can read our Security Overview by clicking the button below. Here we go more in-depth regarding what measures we take to keep your data safe, and providing a deeper look into the different third party providers we use for our web services. This document also digs into the security of the local SimplyPrint setup, on Raspberry Pi's / other machines and what websites & ports that will be requested from within your local network.

Read the SimplyPrint security overview

DPA (Data Processing Agreement)

If you, as an enterprise customer of SimplyPrint and or a company, school, institution or government, SimplyPrint offers a custom Data Processing Agreement between you and SimplyPrint. This agreement is a legal document with digital signatures. This agreement can be requested by writing to [email protected] - we aim to respond within 24 hours.

Your data & third parties

We use the following third party software, which may collect your data. We never sell your data to third parties, and we only use third party software that is GDPR compliant.

What are your data protection rights?

Our company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following;

The right to access - You have the right to request SimplyPrint for copies of your personal data.

The right to rectification - You have the right to request that SimplyPrint correct any information you believe to be inaccurate. You also have the right to request SimplyPrint to complete information you believe is incomplete.

The right to erasure - You have the right to request that SimplyPrint erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that SimplyPrint restrict the processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that SimplyPrint transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have 2 weeks to respond to you. If you would like to exercise any of these rights, please contact us at our email; [email protected].

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit

How do we use cookies?

Our company uses cookies in a range of ways to improve your experience on our website. Including;

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses;

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

If our company keeps its privacy policy under regular review and places any updates on this web page.

How to contact us

If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at [email protected]

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s office.