Privacy policies are boring, complicated, legal mumbo jumbo, so let's start with a quick overview.
At SimplyPrint, we aim to only collect the minimum required data on our users. This means, we only ask for our user’s phone number if they want a text message when their print is finished, and we only ask for their address when required for invoicing. We wish to be fully transparent in how we use your data. This privacy policy will explain what data we collect, how we use it, and what rights you have regarding your data.
Our company collects the following data:
Our company collects your data so we can:
Our company securely stores your data at a DigitalOcean datacenter in Frankfurt, Germany. This datacenter is located within the EU and is fully GDPR-compliant.
If you wish to learn more about how we handle security at SimplyPrint, you can read our Security Overview by clicking the button below. Here we go more in-depth regarding what measures we take to keep your data safe and providing a deeper look into the different third-party providers we use for our web services. This document also digs into the security of the local SimplyPrint setup, on Raspberry Pi's/other machines, and what websites & ports that will be requested from within your local network.
Read the SimplyPrint security overview
If you, as an enterprise customer of SimplyPrint and/or a company, school, institution, or government, SimplyPrint offers a custom Data Processing Agreement between you and SimplyPrint. This agreement is a legal document with digital signatures. This agreement can be requested by writing to [email protected] - we aim to respond within 24 hours.
We use the following third-party software, which may collect your data. We never sell your data to third parties, and we only use third-party software that is GDPR-compliant.
We always try to keep the amount of third-party software to a minimum and only use software necessary for the operation of SimplyPrint. Whenever possible, we opt for the most privacy-friendly option or services that we can host ourselves, ensuring only we have access to your data.
Plausible: We use the privacy-friendly EU-hosted GDPR-compliant analytics tool Plausible to gather data on general user behavior, guiding us to improve our software. We do not share any of your data with Plausible - all data they have is page visit statistics that they gather themselves. Read their privacy policy here to learn more.
Crisp: We use the live-chat platform Crisp to provide our users with live support. Crisp is GDPR-compliant, and all their data is safely stored in Europe. We share the following of your information with Crisp, for our own internal use only: Your name, email address, phone number, ID of your SimplyPrint profile. This data is only for our own internal use and is not used by Crisp. Crisp may store a cookie on your device, which is used to identify you as a user. Read their privacy policy here to learn more.
Cal.com When booking a meeting with us, we use the scheduling tool Cal.com. Cal.com is GDPR-compliant, and all their data is safely stored in Europe. We only share your data with Cal.com if you book a meeting via their platform. This data is only for our own internal use and is not used by Cal.com. Cal.com's calendar is loaded onto our Pricing and Contact pages, potentially storing a cookie on your device, which is used to identify you as a user. Read their privacy policy here to learn more.
Printpal: We have an ongoing partnership with the Artificial Intelligence company, Printpal, who provides us with their AI software to analyze prints. The use of Printpal services is optional, opt-in, and only applies if you choose to use the AI detection feature in SimplyPrint. The server that runs the AI detection is hosted in Frankfurt, Germany, by SimplyPrint, and your data never leaves the European Union. Printpal does not have access to your webcam feed.
If you opt in to help train the AI, we may share the following information with Printpal: the ID of your printer, photos from your printer's webcam, printer temperatures, and the state of the current job. This data is used exclusively for improving the AI's detection capabilities. We retain this data for a period necessary for training and will anonymize it where possible.
You have the right to withdraw your consent for AI training at any time by adjusting your settings. We adhere to the principle of data minimization and only collect the data essential for AI training purposes. For more details, you can find the Printpal privacy policy here.
GatewayAPI: We use the SMS gateway GatewayAPI to send SMS notifications to our users if the user has requested SMS notifications for a print - we never send automatic SMS messages without the user's consent. GatewayAPI is GDPR-compliant, and all their data is safely stored in Europe. We share the following information with GatewayAPI, for our own internal use only: Your phone number and the contents of the text message (which may include your name). Read their privacy policy here to learn more.
Sentry: We use the error tracking tool Sentry to track errors in our software. The Sentry error tracking is present on our website, in our slicer, in our mobile app, and in our printer software that lies on your machine or Raspberry Pi. We share the following information with Sentry, for our own internal use only: your user ID. Sentry may collect your IP address, name of browser, and name of operating system to help us track where the errors are happening. Read their privacy policy here to learn more.
ZeptoMail: We use the email marketing tool ZeptoMail to send emails to our users. This is only done when the user has requested to receive emails from us (print notifications, login notifications, password resets, etc.), or if the user is subscribed to our newsletter. We share the following information with ZeptoMail, for our own internal use only: Your email address, name, and ID of your SimplyPrint profile. The email contents may be stored on the ZeptoMail servers, which may include your name, printer and print information, and possibly images from your webcam. All data is stored in the EU. Read their privacy policy here to learn more.
Amazon SES (Simple Email Service): We use the email service Amazon SES to send emails (newsletters & other mass-emails) to our users. We share the following information with Amazon SES, for our own internal use only: Your email address. The email contents may be stored on Amazon's servers, which may include your name, printer and print information, and possibly images from your webcam. All emails are sent from and data is stored in the EU if you're a European user. Read their privacy policy here to learn more, or their "Data protection in Amazon Simple Email Service" document here.
E-conomic: We use the accounting software E-conomic to manage our finances. We share the following information with E-conomic, for our own internal use only: Your name, email address, phone number, ID of your SimplyPrint profile & invoicing address. E-conomic is a Danish company and is GDPR-compliant. Read their privacy policy here (only in Danish) to learn more.
Dinero: We use the accounting software Dinero to manage our finances. We share the following information with Dinero, for our own internal use only: Your name, email address, phone number, ID of your SimplyPrint profile & invoicing address. Dinero is a Danish company and is GDPR-compliant. Read their privacy policy here (only in Danish) to learn more.
Stripe: We use the payment processor Stripe to process payments. We share the following information with Stripe: Your name, email address, ID of your SimplyPrint profile & invoicing address. Stripe collects your payment information, such as your credit card number, and is responsible for processing your payment - SimplyPrint never sees nor stores your payment information. Read their privacy policy here to learn more.
geoPlugin: We use the service geoPlugin to determine the location of your printer. We share the following information with geoPlugin: Your IP address. geoPlugin is GDPR-compliant and doesn't share your IP address with any third parties. Read their privacy policy here to learn more.
Our company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request SimplyPrint for copies of your personal data.
The right to rectification - You have the right to request that SimplyPrint correct any information you believe to be inaccurate. You also have the right to request SimplyPrint to complete information you believe is incomplete.
The right to erasure - You have the right to request that SimplyPrint erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that SimplyPrint restrict the processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that SimplyPrint transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have 2 weeks to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected].
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit cookiesandyou.com.
Our company uses cookies in a range of ways to improve your experience on our website, including:
There are a number of different types of cookies. However, our website uses:
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Our company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Our company keeps its privacy policy under regular review and places any updates on this web page.
If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at [email protected].
Should you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s office.