Last updated: 14-10-2021, 10:39 GMT +2
Privacy policies are boring, complicated, legal mumbo jumbo, so let's start with a quick overview.
Tracking & cookies
- We use functional cookies for platform-related things, like keeping you signed in
- We use Plausible for all visitor tracking - ensures privacy and uses no cookies (for private users, not organizations)
- Occasional use of Hotjar to better understand our user's behavior - leaves cookies
- We have the Facebook tracker active on our pages (for private users, not organizations) - this may result in 3D print related ads on Facebook - leaves cookies
- Our live chat, Crisp also leaves cookies so we can identify who we're chatting with
- We don't share the data we collect on your with anyone
- We may use your name, email, phone number and address for internal accounting purposes
- We try to only collect what's required to make the platform work for you
- Your password is encrypted and stored in a safe database
- Only you can access your files and camera feed - while it's on our servers, we don't have tools allowing us to view either
- We don't collect any sensitive personal information, only the personal information we must, like; name, email, phone if you wish to get SMS notifications and address on purchase
- You can always ask us to delete the data we have on you
- You can also always ask for us to give you the data we have on you
At SimplyPrint, we aim to only collect the minimum required data on our users. This means, we only ask for our user’s phone number, if they want a text message when their print is finished and we only ask for their address when required for invoicing. We also don’t share any data with third parties. We want to be fully transparent.
What data do we collect?
Our company collects the following data:
Personal identification information; first name, last name, email address and optionally phone number and address upon paid subscription
Company details for our Enterprise subscription; company name, email, country and timezone, address and billing address, possibly phone number, full name of att. person, company VAT number, possibly EAN number in Denmark
User info; on each user, other than the mentioned personal identification infromation above, we store info about login sessions and the IP address of those sessions, as well as which pages within SimplyPrint the user visited the given session, and how long the session was. An action log of every action the user makes within the SimplyPrint platform (like starting a print, cancelling etc.), with the IP and possibly country, city and region of the action. This is
done to help the user undo their actions, and for organizational profiles to see which user did what. The user’s password is also stored in our databases, encrypted.
User files & folders; full file content, file name and extension, date uploaded and name of folders
Printers; local IP of the machine powering the printer (most likely Raspberry Pi), (private network IP), SSID (network name) of the printer’s network, machine hostname, if Raspberry Pi; model of the Raspberry Pi, API key of the locally installed OctoPrint, list of OctoPrint plugins installed and possible “ABL” probe mesh data (auto bed leveling data provided by the printer).
Pending printers (that are not yet set up) provide us with the printer’s public IP address, which is used to pair the user with their printer. If enabled by the user, the printer’s downtime (lost internet connection) is logged with start and end date of downtime
Print jobs; each print a printer that is connected to SimplyPrint starts, is logged; whether it’s started via. SimplyPrint or any other way (SD card, OctoPrint etc.),
as long as the Raspberry Pi / machine running SimplyPrint is connected to the printer.
For each print job we collect; date of start and finish, amount of times print was paused,
if the print finished, failed or was cancelled, percentage reached, time left of print, ID of user that prints, filament usage (either calculated via. SimplyPrint, or provided by OctoPrint),
local name of the printed file, slicer used (when printed through SimplyPrint & analyzed),
Livestream & camera; when using a camera on the machine running SimplyPrint, the user has the option to stream the camera feed to SimplyPrint.
This is done by the machine taking a picture, and sending the image file to SimplyPrint’s servers in a secure request. The image is then stored for as little as 10 seconds, before it’s permanently removed.
We only store pictures up to 7 days, and the pictures can only be accessed by the account that owns the printer which the picture is from
How do we use your data?
Our company collects your data so we can;
- Process possible orders
- Manage your account
- Gather data on general user behavior, guiding us to improve our software
- Send emails, print notifications and special offers
How do we store your data?
Our company securely stores your data at a DigitalOcean datacenter in London, UK.
What are your data protection rights?
Our company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following;
The right to access - You have the right to request SimplyPrint for copies of your personal data.
The right to rectification - You have the right to request that SimplyPrint correct any information you believe to be inaccurate. You also have the right to request SimplyPrint to complete information you believe is incomplete.
The right to erasure - You have the right to request that SimplyPrint erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that SimplyPrint restrict the processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that SimplyPrint transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have 2 weeks to respond to you. If you would like to exercise any of these rights, please contact us at our email; [email protected].
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses;
Functionality - our company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used
Advertising - our company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
Our company does not share any information we collect with third parties, but the information collected by third parties like Facebook is stored with the respective party.
This means that when you visit another wbsite, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
How to contact us
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s office.