Our Security Pledge
At SimplyPrint, nothing is more important than taking good care of your data - to
have our customers' data in our hands, is not a responsibility we take
lightly.
Since the very beginning of our company's journey, we've had leading cybersecurity
experts making sure we're doing the best we can to keep your data
safe.
We pledge to always put our users first, remain fully GDPR-compliant as well as go
the extra mile for you and your data.
The SimplyPrint platform is web-based and hosted on secure servers in Frankfurt, Germany by
DigitalOcean.
Cloudflare Protection
Every single request to SimplyPrint websites goes through Cloudflare, one of the biggest names in
internet security. This means:
- No user is ever in direct contact with our servers
- Cloudflare acts as a protective middle-man
- Instant blocking of most harmful attempts
- Our server IP addresses remain private and protected
- Full GDPR compliance through Cloudflare's certification
SSL Encryption
All SimplyPrint domains are fully secured by SSL certificates, encrypting all data shared between
your browser and our servers. This protects:
- Login credentials
- Personally identifiable information
- All data transmission
All credit card transactions are handled by Stripe, chosen for their focus on security and
position as one of the biggest payment processors on the market.
Important: We Never Store Payment Data
SimplyPrint does not handle or store any credit card information on our servers
or in our databases. All payment processing is handled entirely by
Stripe.
Stripe Security Features
- PCI Service Provider Level 1 certified
- Audited by PCI-certified auditors
- Industry-leading fraud detection
- Full GDPR compliance
Learn more about Stripe's security practices and their GDPR compliance.
SimplyPrint follows the "Zero Trust" security model, meaning no one is trusted by default from
inside or outside the network, and verification is required from everyone trying to gain
access.
Hosting Providers
All our servers are hosted with DigitalOcean and Hetzner, which
maintain:
- AICPA SOC 2 Type II certification
- ISO 27001 certification
- Full GDPR compliance
- Enterprise-grade physical security
Server Access Security
- No public IP addresses exposed
- SSH key authentication required
- Access restricted to approved IP addresses only
- Sensitive servers protected by Cloudflare Access
- Multi-layer security protocols
All long-term customer information is stored in secure MySQL databases with multiple layers of
protection:
- All sensitive information encrypted with bcrypt algorithm
- GDPR-approved encryption standards
- Databases accessible only on private network
- No direct internet exposure
- Regular security audits and updates
We provide multiple security features to help users protect their
accounts:
Two-Factor Authentication (2FA)
- Time-based One-Time Password (TOTP) support
- Compatible with Google Authenticator, Authy, and other apps
- Strongly recommended for all users
Login Monitoring
- Automatic email notifications for new device logins
- App notifications for suspicious activity
- Location and IP address tracking
- Ability to terminate sessions remotely
- Device management and session control
For detailed information about cookies, GDPR compliance, and third-party information sharing,
please review our comprehensive Privacy Policy.
Key privacy highlights:
- Full GDPR compliance since company founding
- EU-based hosting and data processing
- Data Processing Agreements (DPAs) available
- User data deletion rights respected
- No data selling or unauthorized sharing
At SimplyPrint, we exclusively offer cloud-based solutions for 3D printer management due to their
significant advantages over on-premise alternatives:
- Enhanced Flexibility and Accessibility - Access your printers securely from
anywhere, essential for today's dynamic work environments
- Superior Scalability - Our cloud infrastructure effortlessly grows with
your needs without requiring hardware investments
- Advanced Security Features - Including intrusion detection, automated
security updates, and continuous vulnerability scanning
- Reduced Maintenance Burden - No need to manage servers, updates, or
security patches yourself
While on-premise solutions might seem to offer more control, they typically require extensive
internal security measures, ongoing maintenance, and significant investment in IT infrastructure
and expertise.
Learn more about cloud vs.
on-premise solutions and why cloud-based approaches provide the most secure, flexible,
and cost-effective option for 3D printer management.
If you have any questions about our security practices or data protection policies, please don't
hesitate to contact us:
General Security
Questions
For questions about our security practices, compliance, or data
protection:
[email protected]