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Privacy policies are boring, complicated, legal mumbo jumbo, so let's start with a quick overview.

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At SimplyPrint, we aim to only collect the minimum required data on our users. This means, we only ask for our user’s phone number if they want a text message when their print is finished, and we only ask for their address when required for invoicing. We wish to be fully transparent in how we use your data. This privacy policy will explain what data we collect, how we use it, and what rights you have regarding your data.

What data do we collect?

Our company collects the following data:

• Personal identification information; first name, last name, email address and optionally phone number and address upon paid subscription
• Company details for our Enterprise subscription; company name, email, country and timezone, address and billing address, possibly phone number, full name of att. person, company VAT number, possibly EAN number in Denmark
• User info; on each user, other than the mentioned personal identification information above, we store info about login sessions and the IP address of those sessions, as well as which pages within SimplyPrint the user visited during the given session, and how long the session was. An action log of every action the user makes within the SimplyPrint platform (like starting a print, cancelling, etc.), with the IP and possibly country, city, and region of the action. This is done to help the user undo their actions, and for organizational profiles to see which user did what. The user’s password is also stored in our databases, encrypted.
• User files & folders; full file content, file name and extension, date uploaded, and name of folders
• Printers; local IP of the machine powering the printer (most likely Raspberry Pi, private network IP), SSID (network name) of the printer’s network, machine hostname, machine MAC address, if Raspberry Pi; model of the Raspberry Pi, API key of the locally installed OctoPrint, list of OctoPrint plugins installed and possible “ABL” probe mesh data (auto bed leveling data provided by the printer). Pending printers (that are not yet set up) provide us with the printer’s public IP address, which is used to pair the user with their printer. If enabled by the user, the printer’s downtime (lost internet connection) is logged with start and end date of downtime.
• Print jobs; each print a printer that is connected to SimplyPrint starts, is logged; whether it’s started via SimplyPrint or any other way (SD card, OctoPrint, etc.), as long as the Raspberry Pi/machine running SimplyPrint is connected to the printer. For each print job we collect; date of start and finish, amount of times print was paused, if the print finished, failed, or was cancelled, percentage reached, time left of print, ID of user that prints, filament usage (either calculated via SimplyPrint, or provided by OctoPrint), local name of the printed file, slicer used (when printed through SimplyPrint & analyzed), and longitude-latitude coordinates where the print was started, with 10-200 kilometer+ buffer, provided from the machine’s IP address, gotten from https://www.geoplugin.com/ (find their privacy policy here) - the coordinates are only used internally.
• Livestream & camera; when using a camera on the machine running SimplyPrint, the user has the option to stream the camera feed to SimplyPrint. This is done by the machine taking a picture and sending the image file to SimplyPrint’s servers in a secure request. The image is then stored for as little as 10 seconds, before it’s permanently removed. We only store pictures up to 7 days, and the pictures can only be accessed by the account that owns the printer from which the picture is from.

How do we use your data?

Our company collects your data so we can:

• Process possible orders
• Manage your account
• Gather data on general user behavior, guiding us to improve our software
• Send emails, print notifications, and special offers

How do we store your data?

Our company securely stores your data at a DigitalOcean datacenter in Frankfurt, Germany. This datacenter is located within the EU and is fully GDPR compliant.

If you wish to learn more about how we handle security at SimplyPrint, you can read our Security Overview by clicking the button below. Here we go more in-depth regarding what measures we take to keep your data safe and provide a deeper look into the different third-party providers we use for our web services. This document also details the security of the local SimplyPrint setup on Raspberry Pi's/other machines and what websites & ports will be requested from within your local network.

Read the SimplyPrint security overview

DPA (Data Processing Agreement)

If you, as an enterprise customer of SimplyPrint and or a company, school, institution, or government, SimplyPrint offers a custom Data Processing Agreement between you and SimplyPrint. This agreement is a legal document with digital signatures. This agreement can be requested by writing to [email protected] - we aim to respond within 24 hours.

Your data & third parties

We use the following third-party software, which may collect your data. We never sell your data to third parties, and we only use third-party software that is GDPR compliant.

• Plausible: we use the privacy-friendly EU-hosted GDPR-compliant analytics tool Plausible to gather data on general user behavior, guiding us to improve our software. We do not share any of your data with Plausible - all data they have is page visit statistics that they gather themselves. Read their privacy policy here to learn more.
• Crisp: we use the live-chat platform Crisp to provide our users with live support. Crisp is GDPR compliant and all their data is safely stored in Europe. We share the following of your information with Crisp, for our own internal use only; Your name, email address, phone number, ID of your SimplyPrint profile. This data is only for our own internal use and is not used by Crisp. Crisp may store a cookie on your device, which is used to identify you as a user. Read their privacy policy here to learn more.
• Hotjar: we make occasional use of the analytics tool Hotjar to gather data on general user behavior, guiding us to improve our software. This data is only used internally, and is not shared with any third parties - all data they have is page visit statistics that they gather themselves; we do not share any of your details with Hotjar. Your data is stored in the EU. Hotjar may store a cookie on your device. Read their privacy policy here to learn more.
• GatewayAPI: we use the SMS gateway GatewayAPI to send SMS notifications to our users if the user has requested SMS notifications for a print - we never send automatic SMS messages without the user's consent. GatewayAPI is GDPR compliant and all their data is safely stored in Europe. We share the following information with GatewayAPI, for our own internal use only; Your phone number and the contents of the text message (which may include your name). Read their privacy policy here to learn more.
• Sentry: we use the error tracking tool Sentry to track errors in our software. The Sentry error tracking is present on our website, in our slicer, in our mobile app, and in our printer software that lies on your machine or Raspberry Pi. We share the following information with Sentry, for our own internal use only; your user ID. Sentry may collect your IP address, name of browser, and name of the operating system, to help us track where the errors are happening. Read their privacy policy here to learn more.
• ZeptoMail: we use the email marketing tool ZeptoMail to send emails to our users. This is only done when the user has requested to receive emails from us (print notifications), or if the user is subscribed to our newsletter. We share the following information with ZeptoMail, for our own internal use only; Your email address, name, and ID of your SimplyPrint profile. Read their privacy policy here to learn more.
• Dinero: we use the accounting software Dinero to manage our finances. We share the following information with Dinero, for our own internal use only; Your name, email address, phone number, ID of your SimplyPrint profile & invoicing address. Dinero is a Danish company and is GDPR compliant. Read their privacy policy here (only in Danish) to learn more.
• Stripe: we use the payment processor Stripe to process payments. We share the following information with Stripe; Your name, email address, ID of your SimplyPrint profile & invoicing address. Stripe collects your payment information, such as your credit card number, and is responsible for processing your payment - SimplyPrint never sees nor stores your payment information. Read their privacy policy here to learn more.
• geoPlugin: we use the service geoPlugin to determine the location of your printer. We share the following information with geoPlugin; Your IP address. geoPlugin is GDPR compliant and doesn't share your IP address with any third parties. Read their privacy policy here to learn more.
• Hubspot: we use the marketing tool Hubspot to manage our customer relations. We share the following information with Hubspot, for our own internal use only; Your name, email address, phone number, country, ID of your SimplyPrint profile & invoicing address. Read their privacy policy here to learn more.

What are your data protection rights?

Our company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access - You have the right to request SimplyPrint for copies of your personal data.
• The right to rectification - You have the right to request that SimplyPrint correct any information you believe to be inaccurate. You also have the right to request SimplyPrint to complete information you believe is incomplete.
• The right to erasure - You have the right to request that SimplyPrint erase your personal data, under certain conditions.
• The right to restrict processing - You have the right to request that SimplyPrint restrict the processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that SimplyPrint transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have 2 weeks to respond to you. If you would like to exercise any of these rights, please contact us at our email; [email protected].

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we use cookies?

Our company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality - our company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
• Advertising - our company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address. Our company does not share any information we collect with third parties, but the information collected by third parties like Facebook is stored with the respective party. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our company keeps its privacy policy under regular review and places any updates on this web page.

How to contact us

If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at [email protected].

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s office.