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Our commitment

SimplyPrint is committed to digital accessibility. We design and build our cloud platform with assistive-technology users in mind, and we treat accessibility as an ongoing engineering responsibility, not a one-off project. We include accessibility in our product QA process, and accessibility regressions are treated as bugs.

Standards we follow

We aim for conformance with the following standards across the SimplyPrint web application served from simplyprint.io (the marketing site and the panel at simplyprint.io/panel):

• Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, a widely used benchmark for web accessibility in EU and US accessibility contexts.
• Revised Section 508 (2017) of the US Rehabilitation Act, which incorporates WCAG 2.0 Level AA.
• EN 301 549 V3.2.1, the European harmonised standard for ICT accessibility, used to demonstrate conformance with the EU Accessibility Act (Directive 2019/882) and the Web Accessibility Directive (EU 2016/2102).
• Colorado HB21-1110, WCAG 2.1 Level AA.

We monitor WCAG 2.2 and will adopt it when it is incorporated into EN 301 549.

Conformance status

We claim partial conformance with WCAG 2.1 Level AA. "Partial conformance" means that the majority of the application meets the standard, but some parts of the product, listed below under Known limitations, do not yet fully meet every success criterion. We are transparent about this rather than overclaiming; the full criterion-by-criterion breakdown is in our Accessibility Conformance Report (VPAT 2.5), linked at the top of this page.

The most recent evaluation was completed on March 30, 2026 against SimplyPrint 2.0, using manual inspection of source code, component review, and testing with assistive technologies.

What we do well

• Keyboard navigation for standard forms, lists, navigation menus, and primary workflows.
• Screen reader friendliness in standard HTML components, semantic landmarks, labelled buttons and inputs, and descriptive page titles updated on navigation.
• Language support, the lang attribute is set, and the panel is available in multiple languages.
• Consistent navigation and labelling, sidebar, header, and component icons behave the same across views, so users build predictable mental models.
• No flashing content, we do not include content that flashes more than three times per second, reducing risk for users with photosensitive conditions.
• No audio dependency, all essential information is conveyed visually and in text. The application does not require hearing, speech, or two-way voice to operate.
• Respect for browser and OS preferences, including zoom, system font size, and reduced-motion settings.

Known limitations

We are transparent about the parts of SimplyPrint that do not yet fully meet WCAG 2.1 AA. These are documented in the VPAT and are on our accessibility backlog:

• 3D viewer and slicer. The 3D preview and slicer use multi-point pointer gestures and a <canvas> rendering surface. Alternative single-pointer and keyboard controls are limited, and the canvas does not expose a structured alternative to screen readers. We are exploring alternative interaction models for these views.
• Drag-and-drop queue and Kanban boards. Reordering by drag-and-drop is not yet fully keyboard-operable. A keyboard alternative is on the roadmap.
• Custom interactive components. Some Svelte components built on generic elements do not consistently expose ARIA name/role/value. Standard HTML inputs and buttons are unaffected.
• Auto-updating content. Live camera feeds and real-time printer status update automatically, and explicit pause controls are not yet available everywhere.
• Custom OEM themes. The default SimplyPrint theme meets WCAG 4.5:1 text contrast, but white-labelled / OEM themes configured by customers can fall below this. We plan to add a contrast check to the theme editor.
• Skip-to-content links and ARIA landmarks. Landmark coverage is not yet consistent across every panel surface.
• Session timeouts. Some session-expiry flows do not yet warn users in time to extend the session.
• GCode editor. The embedded GCode editor (CodeMirror) provides only partial accessibility for content authoring; basic browsing is supported.

We are actively working on these. For the full criterion-by-criterion status, see the VPAT linked above.

Assistive technologies we test with

Our testing covers, at minimum:

• NVDA and JAWS with the latest stable versions of Microsoft Edge and Mozilla Firefox on Windows.
• VoiceOver with the latest stable version of Safari on macOS.
• Keyboard-only navigation across all supported browsers.
• Browser zoom up to 200% and responsive layouts down to 320px CSS width.

We follow modern stable browser versions. If you use a different combination and run into trouble, please tell us, we want to know.

Feedback and how to report a barrier

If you find a part of SimplyPrint that is not accessible, or you need information from SimplyPrint in a different accessible format, please contact us. We aim to respond within 5 business days and to provide an accessible alternative or a remediation plan.

• Email: [email protected], please include "Accessibility" in the subject line, the page or feature affected, the assistive technology and browser you are using, and what you expected to happen.
• In-app: use the chat icon at the bottom-right of any panel page.
• Post: SimplyPrint ApS, Denmark (full address on our Company Documents page).

You can also request the latest VPAT / Accessibility Conformance Report from this address if you cannot download the PDF above.

Enforcement and complaint procedures

If you are not satisfied with our response, you can escalate:

• European Union. Each EU Member State designates a national authority that supervises compliance with the European Accessibility Act and the Web Accessibility Directive. You can locate yours via the European Commission's accessibility portal or your national consumer-protection body.
• United States. Concerns related to ADA Title III may be raised with the US Department of Justice, Civil Rights Division. Federal-sector procurement concerns related to Section 508 may be raised with the contracting agency.
• Denmark (our home jurisdiction). Complaints may be raised with Digitaliseringsstyrelsen (the Danish Agency for Digital Government).

Ongoing work

Accessibility at SimplyPrint is a continuous programme, not a checkbox. Concretely, we are:

• Running automated accessibility checks (axe-core) as part of our CI pipeline.
• Adding accessibility test coverage to our Playwright end-to-end suite for critical flows (login, queue, print job actions, billing).
• Re-evaluating the VPAT at least annually, or whenever a major release ships a substantial UI change.
• Prioritising the Known limitations above on our accessibility roadmap.

Document scope and exclusions

This statement applies to the SimplyPrint public website and web application served from simplyprint.io, including the customer-facing landing pages, the panel at simplyprint.io/panel, and our online help and Academy. The linked VPAT primarily evaluates the SimplyPrint web application and panel.

It does not cover:

• Third-party services we integrate with (for example, slicer engines, hardware integrations, or payment provider checkouts), these remain subject to their own accessibility statements.
• Customer-uploaded content (model files, custom GCode, profile names), accessibility of this content is the customer's responsibility.
• White-labelled deployments operated by partners under their own branding, partners are responsible for their own theme contrast and accessibility statement.

Document information

• Last updated: March 30, 2026
• Evaluation method: Manual code inspection, component review, and assistive-technology testing.
• Standards version: WCAG 2.1 AA, Revised Section 508 (2017), EN 301 549 V3.2.1.
• Conformance Report: VPAT 2.5, International Edition (link at the top of this page).
• Owner: SimplyPrint ApS, Denmark.

This statement was prepared in accordance with the EAA model statement structure and the ITI VPAT 2.5 International Edition template. It is provided for informational purposes and reflects our good-faith assessment at the date of evaluation; it is not a legal guarantee of compliance with any specific regulation. We update it as the product changes and as standards evolve.

How to contact us

For accessibility questions, complaints, or to request the VPAT in an alternative format, email [email protected] with "Accessibility" in the subject line.