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Our commitment

SimplyPrint is committed to digital accessibility. We design and build our cloud platform with assistive-technology users in mind, and we treat accessibility as an ongoing engineering responsibility, not a one-off project. We include accessibility in our product QA process, and accessibility regressions are treated as bugs.

Standards we follow

We aim for conformance with the following standards across the SimplyPrint web application served from simplyprint.io (both the marketing site and the panel at simplyprint.io/panel):

• Web Content Accessibility Guidelines (WCAG) 2.2, Level AA (ISO/IEC 40500:2025), and with it WCAG 2.1 Level AA, which 2.2 is backwards compatible with.
• EN 301 549, used to demonstrate conformance with the European Accessibility Act (Directive 2019/882) and the Web Accessibility Directive (Directive 2016/2102). This covers both V3.2.1, the currently harmonised version, and the newly published V4.1.1, which adopts WCAG 2.2.
• Revised Section 508 (2017) of the US Rehabilitation Act, which incorporates WCAG 2.0 Level AA.
• US state and public-sector requirements that apply to our public-sector customers, including the ADA Title II web accessibility rule and state mandates such as Colorado HB21-1110 (both WCAG 2.1 Level AA).

Conformance status

We claim partial conformance with WCAG 2.2 Level AA (and WCAG 2.1 Level AA). "Partial conformance" means that the majority of the application meets the standard, while specific areas of the product, listed below under Known limitations, do not yet fully meet every success criterion. We prioritize transparency over overclaiming; the full criterion-by-criterion breakdown is in our Accessibility Conformance Report (ACR), based on the ITI VPAT® 2.5 template and linked at the top of this page.

The most recent evaluation was completed on October 25, 2026. It combined a review of the source code of the web application, cloud slicer and public website; automated axe-core testing of the main application pages and 13 public pages at desktop and 320px widths; and color contrast computed from our design tokens in light and dark mode.

What we do well

• Keyboard navigation for standard forms, lists, navigation menus, and primary workflows.
• Screen reader friendliness in standard HTML components, semantic landmarks, labelled buttons and inputs, and descriptive page titles updated on navigation.
• Language support, the lang attribute is set, and the panel is available in multiple languages.
• Consistent navigation and labelling, sidebar, header, and component icons behave the same across views, so users build predictable mental models.
• No flashing content, we do not include content that flashes more than three times per second, reducing risk for users with photosensitive conditions.
• No audio dependency, all essential information is conveyed visually and in text. The application does not require hearing, speech, or two-way voice to operate.
• Respect for browser and OS preferences, including zoom, system font size, and reduced-motion settings.

Known limitations

We are transparent about the parts of SimplyPrint that do not yet fully meet WCAG 2.2 AA. These are documented in the VPAT and are on our accessibility backlog:

• 3D viewer and slicer. The 3D canvas has no text alternative, and orbiting or zooming the camera needs a pointer. Preset views, numeric move/rotate/scale fields and the object list are the alternatives.
• Reordering on touch screens. Every drag-sorted list can be reordered with the keyboard, and tables and dashboards have Move up / Move down (Move left / Move right) menu items. A few lists (printer custom order, rank order, sidebar layout) and drawing an AI detection zone still need a drag on touch screens.
• Older panel surfaces. About 84 click-only elements (for example some expandable queue rows) and the sortable column headers of data tables cannot be reached or operated by keyboard.
• Moving content on the website. Webcam streams pause after 60 seconds of inactivity. On the public website, logo marquees, review carousels and looping videos have no pause control; they stop on hover or with the operating system's reduced-motion setting.
• Color contrast. "Start print" buttons, faint helper text and light-mode form-control borders fall below the WCAG contrast ratios, and themes configured by OEM customers can too.
• Focus after navigation. After moving between pages in the panel, focus returns to the start of the page rather than to the new content. The new page title is announced.
• Forms. Many server errors are generic, and some appear only as a temporary notification.
• Single-key shortcuts. Shortcuts such as ?, and f/c/m/r/s in the slicer, cannot be turned off or remapped.
• GCode editor. The embedded GCode editor (CodeMirror) provides only partial accessibility for content authoring; basic browsing is supported.

We are actively working on these. For the full criterion-by-criterion status, see the VPAT linked above.

Assistive technologies we support

We design for, and accept reports from users of:

• NVDA and JAWS with current versions of Microsoft Edge and Mozilla Firefox on Windows.
• VoiceOver with current versions of Safari on macOS and iOS.
• Keyboard-only navigation across all supported browsers.
• Browser zoom up to 200% and responsive layouts down to 320px CSS width.

Screen-reader testing was not repeated for the October 2026 evaluation. Where a result can only be confirmed with a screen reader, the Conformance Report says so.

We follow modern stable browser versions. If you use a different combination and run into trouble, please tell us, we want to know.

Feedback and how to report a barrier

If you find a part of SimplyPrint that is not accessible, or you need information from SimplyPrint in a different accessible format, please contact us. We aim to respond within 5 business days and to provide an accessible alternative or a remediation plan.

• Email: [email protected], please include "Accessibility" in the subject line, the page or feature affected, the assistive technology and browser you are using, and what you expected to happen.
• In-app: use the chat icon at the bottom-right of any panel page.
• Post: SimplyPrint ApS, Denmark (full address on our Company Documents page).

You can also request the latest VPAT / Accessibility Conformance Report from this address if you cannot download the PDF above.

Enforcement and complaint procedures

If you are not satisfied with our response, you can escalate:

• European Union. Each EU Member State designates a national authority that supervises compliance with the European Accessibility Act and the Web Accessibility Directive. You can locate yours via the European Commission's accessibility portal or your national consumer-protection body.
• United States. Concerns related to ADA Title III may be raised with the US Department of Justice, Civil Rights Division. Federal-sector procurement concerns related to Section 508 may be raised with the contracting agency.
• Denmark (our home jurisdiction). Complaints may be raised with Digitaliseringsstyrelsen (the Danish Agency for Digital Government).

Ongoing work

Accessibility at SimplyPrint is a continuous programme, not a checkbox. Concretely, we are:

• Running automated axe-core WCAG A/AA checks in CI on the public website, sign-in, sign-up and the main panel pages (printers, queue, files, settings).
• Failing the build when a change adds a new accessibility warning to our Svelte components.
• Re-evaluating the VPAT at least annually, or whenever a major release ships a substantial UI change.
• Prioritising the Known limitations above on our accessibility roadmap.

Document scope and exclusions

This statement applies to the SimplyPrint public website and web application served from simplyprint.io, including the customer-facing landing pages, the panel at simplyprint.io/panel, and our online help and Academy. The linked VPAT primarily evaluates the SimplyPrint web application and panel.

It does not cover:

• Third-party services we integrate with (for example, slicer engines, hardware integrations, or payment provider checkouts), these remain subject to their own accessibility statements.
• Customer-uploaded content (model files, custom GCode, profile names), accessibility of this content is the customer's responsibility.
• White-labelled deployments operated by partners under their own branding, partners are responsible for their own theme contrast and accessibility statement.

Document information

• Last updated: October 26, 2026
• Evaluation method: Source-code review, automated axe-core testing, and color contrast computed from design tokens.
• Standards version: WCAG 2.2 AA (and 2.1 AA), EN 301 549 V3.2.1 and V4.1.1, Revised Section 508 (2017).
• Conformance Report: Accessibility Conformance Report based on the ITI VPAT® 2.5, International Edition (link at the top of this page).
• Owner: SimplyPrint ApS, Denmark.

This statement was prepared in accordance with the EAA model statement structure and the ITI VPAT 2.5 International Edition template. It is provided for informational purposes and reflects our good-faith assessment at the date of evaluation; it is not a legal guarantee of compliance with any specific regulation. We update it as the product changes and as standards evolve.

How to contact us

For accessibility questions, complaints, or to request the VPAT in an alternative format, email [email protected] with "Accessibility" in the subject line.